Template wording. This page must be reviewed by the business owner and, where appropriate, a legal adviser before launch.
This policy explains how Bob's Mobile Tyres ("we", "us") uses personal information when you contact us, request a quote or use this website. We are the data controller for this information.
Information we collect
- Contact details you give us: name, phone number and email address.
- Job details: location or postcode, vehicle registration, tyre size and a description of the problem.
- Messages and photos you send by WhatsApp, phone or email.
- Website analytics data, only if you accept analytics cookies.
How we use it
We use your information to respond to your enquiry, provide a quote, attend your vehicle and keep basic records of work carried out. Our lawful bases are taking steps at your request before entering a contract, performing that contract, our legitimate interests in running the business, and your consent for analytics cookies.
Who we share it with
We do not sell your data. We use trusted service providers to operate this website and deliver enquiry emails (for example our hosting provider and email delivery provider). If you consent to analytics, Google Analytics processes usage data on our behalf. WhatsApp messages are handled under WhatsApp/Meta terms.
How long we keep it
We keep enquiry information only as long as needed to respond and for reasonable business and legal record-keeping. Retention periods to be confirmed by the owner.
Your rights
Under UK GDPR you can ask for access to, correction or deletion of your personal data, object to or restrict processing, and withdraw consent at any time. Contact us at bobsmobiletyres247@gmail.com. You can also complain to the Information Commissioner's Office (ico.org.uk).